Privacy Policy
Effective Date: October 6, 2024
Welcome to Milways Finance (“Milways”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and other related services (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Definitions
Personal Data: Any information relating to an identified or identifiable natural person.
Processing: Any operation performed on personal data, whether automated or manual, including collection, storage, use, modification, disclosure, and deletion.
Controller: Milways Finance, responsible for determining the purposes and means of processing your personal data.
Processor: Any third party who processes personal data on behalf of Milways.
User: Any individual or entity using our Services.
2. Information We Collect
2.1. Personal Information
When you use our Services, we may collect the following types of personal information:
Identity Information: Full name, date of birth, gender, and profile pictures.
Contact Information: Email address, phone number, mailing address.
Authentication Information: Username, password, PINs, and other security credentials.
Financial Information: Bank account details, credit/debit card information, transaction history, credit scores.
Cryptocurrency Information: Wallet addresses, transaction history, holdings, and related data.
Usage Information: Information about how you interact with our Services, including access times, device information, IP addresses, and browser types.
KYC/AML Information: Government-issued identification documents, proof of address, and other information required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
Communication Data: Records of your communications with us, including emails, support tickets, and chat interactions.
2.2. Non-Personal Information
We may also collect non-personal information that does not identify you personally, such as aggregated usage statistics, anonymized data, and information obtained from third-party analytics services.
3. How We Collect Your Information
Direct Interactions: When you register for an account, apply for a Milways Visa Card, manage your assets, or communicate with our support team.
Automated Technologies: Information collected automatically through cookies, web beacons, and similar technologies when you interact with our website or mobile applications.
Third-Party Sources: Information from partners, affiliates, and other third parties, including financial institutions and data aggregators.
Public Sources: Information available in public records or other publicly accessible sources.
4. Use of Your Information
We use your information to provide, improve, and personalize our Services, including:
4.1. Service Delivery and Management
Account Management: Create and manage your account, process transactions, and provide customer support.
Financial Services: Facilitate digital asset management, yield generation, credit line provisioning, and other financial services.
Crypto Services: Enable cryptocurrency-backed credit lines, yield staking, and crypto-backed spending.
Analytics and Insights: Provide real-time market insights, yield optimization strategies, and advanced analytics to help you make informed financial decisions.
4.2. Communication
Transactional Communications: Send account-related information, transaction confirmations, and service updates.
Marketing Communications: With your consent, send promotional materials, newsletters, and information about new features or services.
Support Services: Respond to your inquiries, provide technical support, and address issues or concerns you may have.
4.3. Compliance and Legal Obligations
Regulatory Compliance: Adhere to AML, KYC, and other regulatory requirements.
Legal Obligations: Comply with legal requests, court orders, and other legal obligations.
Risk Management: Prevent fraud, manage risk, and ensure the security of our Services.
4.4. Improvement of Services
Product Development: Develop and enhance our Services based on user feedback and usage patterns.
User Experience: Personalize your experience, customize content, and improve the functionality of our website and applications.
5. Legal Basis for Processing
Depending on your location and the nature of your interaction with us, we process your personal data based on one or more of the following legal grounds:
Consent: Where you have given explicit consent for specific purposes.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interests: For purposes such as improving our Services, ensuring security, and preventing fraud, provided these interests are not overridden by your rights and freedoms.
6. Sharing Your Information
We may share your information with third parties in the following circumstances:
6.1. Service Providers
We engage third-party service providers to perform functions on our behalf, such as:
Payment Processors: To handle transactions and manage your payments.
IT and Hosting Providers: To maintain and secure our IT infrastructure.
Customer Support: To assist in providing customer service.
Marketing and Analytics: To analyze usage data and manage marketing campaigns.
6.2. Regulatory and Legal Compliance
We may disclose your information to:
Regulatory Authorities: To comply with laws, regulations, and legal processes.
Law Enforcement: When required by law or to protect our rights and the safety of our users.
Legal Proceedings: In connection with legal actions, disputes, or claims.
6.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality agreements.
6.4. With Your Consent
We may share your information with third parties when you have given explicit consent for specific purposes.
7. International Data Transfers
Milways Finance is registered in the Czech Republic and may transfer your personal data to other countries, including those outside the European Economic Area (EEA). We ensure that such transfers are conducted in compliance with applicable data protection laws, including using appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your data.
8. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
Encryption: Encrypting sensitive data both in transit and at rest.
Access Controls: Restricting access to your data to authorized personnel only.
Regular Audits: Conducting regular security assessments, vulnerability scans, and penetration tests.
Secure Development Practices: Following industry best practices in the development and maintenance of our systems.
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria for determining retention periods include:
Service Provision: Duration of your account and usage of our Services.
Legal Requirements: Compliance with regulatory obligations and legal proceedings.
Legitimate Business Interests: Ongoing business needs such as preventing fraud or addressing disputes.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
10.1. Access
You have the right to request access to the personal data we hold about you.
10.2. Rectification
You can request correction of inaccurate or incomplete personal data.
10.3. Erasure
Under certain conditions, you may request the deletion of your personal data.
10.4. Restriction of Processing
You can request that we restrict the processing of your personal data under specific circumstances.
10.5. Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request its transfer to another controller.
10.6. Objection
You can object to the processing of your personal data based on legitimate interests or direct marketing purposes.
10.7. Withdraw Consent
If we process your data based on consent, you have the right to withdraw your consent at any time.
10.8. Automated Decision-Making and Profiling
You have the right to not be subject to decisions based solely on automated processing, including profiling, which have legal or significant effects on you.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided in Section 15 of this Privacy Policy. We may require you to verify your identity before processing your request.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such information as soon as possible.
12. Cookies and Tracking Technologies
12.1. Use of Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. Cookies are small data files stored on your device that help us recognize you and understand how you use our Services.
12.2. Types of Cookies We Use
Essential Cookies: Necessary for the operation of our Services.
Performance Cookies: Collect information about how you use our Services to improve performance.
Functionality Cookies: Remember your preferences and personalize your experience.
Advertising and Targeting Cookies: Deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
12.3. Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of our Services.
13. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not operated or controlled by Milways Finance. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Milways Finance
Registered Office: Prague, Czech Republic
Email: [email protected]
Phone: +420 123 456 789
Address:
Milways Finance
123 Financial Street
Prague, Czech Republic
12345
